Contact information

Last Updated: September 3, 2026

Thank you for visiting PanAdventure. If you have questions about an order, product, shipping, returns, warranty service, or other customer service matters, please contact us using the information below.

Customer Support

Brand: PanAdventure
Email: service@panadventure.com
Phone:

+13038007198

When contacting us about an existing order, please include your order number whenever possible so we can review your request more efficiently.

Business Address

PanAdventure
2433 W MAIN ST APT 102
MESA, AZ 85201
United States

This is our public business contact address.

Order & Product Support

You may contact us for assistance with:

Order status and tracking;
Product information;
Shipping questions;
Return and refund requests;
Damaged, incorrect, or incomplete orders;
Warranty claims; and
General customer service questions.

For returns or warranty claims, please contact us before sending any product back.

Returns

Our business address is not automatically the return address.

If your return is approved, PanAdventure will provide the applicable:

Return instructions;
Return address; and
Any additional information required to complete the return.

Please review our Refund & Return Policy for full return terms.

Warranty Support

Eligible PanAdventure products are covered by our 1-Year Limited Warranty, subject to the applicable warranty terms.

To request warranty assistance, contact:

service@panadventure.com

Please include your order number and a description of the issue. Photos or video may be requested when reasonably necessary to review a warranty claim.

Shipping Questions

Shipping rates, estimated transit times, order processing information, and delivery terms are available in our Shipping Policy.

Current U.S. shipping options include:

Standard Shipping
Estimated carrier transit time: 3–5 business days

Orders under $70: $8
Orders $70+: Free Standard Shipping

Express Shipping
Estimated carrier transit time: 1–2 business days
Shipping fee: $15

Processing time is separate from carrier transit time.

Response Times

We aim to review customer inquiries as soon as reasonably possible.

Response times may vary during weekends, U.S. public holidays, periods of increased order volume, or other circumstances outside normal business operations.

For the fastest assistance, please include your order number and relevant details in your first message.

Important Notice

Please do not send unsolicited returns, warranty products, correspondence requiring physical delivery, or other packages to our business address unless PanAdventure has specifically instructed you to do so.

Approved returns and warranty claims will receive the appropriate instructions separately.